Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise their right of withdrawal.

Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur.

Day: calendar day.

Continuous transaction: a distance contract relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time.

Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that makes future consultation and unchanged reproduction of the stored information possible.

Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period.

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.

Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for distance selling of products and/or services, using one or more means of distance communication up to and including the conclusion of the contract.

Means of distance communication: a tool that can be used for concluding a contract without the consumer and entrepreneur being in the same place at the same time.

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Company name: William Oxford
Company address: Elburg
Email: support@william-oxford.com
Chamber of Commerce number: 93154240
VAT identification number: NL004891013B41

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Prior to the conclusion of the distance contract, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the consumer will be informed before the contract is concluded where the terms can be inspected at the entrepreneur’s premises and that they will be sent free of charge upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may be supplied electronically, in such a way that the consumer can easily store them on a durable medium.

If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in case of conflicting provisions the consumer may rely on the provision most favorable to them.

If one or more provisions of these conditions are wholly or partly null and void or annulled, the agreement and these terms will otherwise remain in force, and the relevant provision will be replaced by a provision that most closely reflects the intent of the original provision.

Situations not regulated by these terms and ambiguities about their interpretation shall be assessed and interpreted in the spirit of these conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this shall be explicitly stated.

The offer is non-binding. William Oxford reserves the right to modify and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services, sufficiently detailed to enable the consumer to make a proper assessment. Images are a truthful representation; obvious mistakes or errors do not bind the entrepreneur.

All images, specifications, and data are indicative and cannot give rise to compensation or dissolution. William Oxford cannot guarantee that the displayed colors exactly match the actual colors of the products.

The offer clearly specifies the rights and obligations attached to acceptance, particularly regarding:

  • the price, excluding customs clearance costs and import VAT (these additional costs and any amounts collected by the postal or courier service are payable by the recipient);

  • any shipping costs;

  • the method of conclusion of the contract and necessary actions;

  • whether or not the right of withdrawal applies;

  • the method of payment, delivery, and performance;

  • the period for accepting the offer or the period within which the price is guaranteed;

  • the rate for distance communication if different from the basic rate;

  • whether the contract will be archived and, if so, how it can be accessed by the consumer;

  • the way the consumer can check and, if necessary, correct information provided before concluding the contract;

  • any other languages in which the contract may be concluded in addition to Dutch;

  • the codes of conduct to which William Oxford is subject and how these can be accessed electronically;

  • the minimum duration in the case of a continuous transaction;

  • (optional) available sizes, colors, and materials.

Article 5 – The Contract

The contract is concluded at the time of acceptance by the consumer of the offer and compliance with the conditions set out therein.

If the consumer accepts the offer electronically, William Oxford will immediately confirm receipt of the acceptance electronically. As long as this confirmation has not been received, the consumer may dissolve the contract.

For electronic contracts, William Oxford shall take appropriate technical and organizational measures to secure the electronic transfer of data and shall provide a secure web environment. In the case of electronic payment, appropriate security measures will be observed.

William Oxford may – within legal limits – ascertain whether the consumer can meet their payment obligations and all facts and factors relevant to responsibly entering into the contract. If such investigation provides justified grounds, William Oxford may refuse an order with reasons, or attach special conditions.

William Oxford will provide the consumer, either with the product or service or electronically, with the following information:

  • the address where the consumer may lodge complaints;

  • the conditions and method for exercising the right of withdrawal, or clear notification if excluded;

  • information about guarantees and after-sales service;

  • the data referred to in Article 4 paragraph 5 (if not already provided);

  • the cancellation requirements if the contract has a duration of more than one year or is indefinite.

For continuous transactions, paragraph 5 applies only to the first delivery.

Every contract is concluded subject to sufficient availability of the products concerned.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the contract within 14 days without giving reasons. The period begins the day after receipt by the consumer or their designated representative.

During the cooling-off period, the consumer shall handle the product and packaging with care; unpacking/using is only permitted to the extent necessary to establish the nature, characteristics, and functioning of the product. In the event of withdrawal, the consumer shall return the product – with all accessories and, if reasonably possible, in its original condition and packaging – in accordance with the reasonable, clear instructions of William Oxford.

The consumer must notify William Oxford in writing (by email) within 14 days of receipt that they are exercising the right of withdrawal and then return the product within 14 days. The consumer must prove timely return shipment, for example with proof of dispatch.

If the consumer fails to withdraw or return on time, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the return costs are borne by the consumer.

Any amounts already paid will be refunded by William Oxford as soon as possible, but no later than 14 days after withdrawal, provided the product has been received or the consumer has supplied conclusive proof of full return shipment.

Article 8 – Exclusion of Right of Withdrawal

William Oxford may exclude the right of withdrawal for the following products/services, provided this was clearly stated in the offer, at least prior to the conclusion of the contract.

Exclusion is possible for products:

  • manufactured according to the consumer’s specifications;

  • clearly personal in nature;

  • that cannot be returned due to their nature;

  • that can spoil or age quickly;

  • whose price depends on fluctuations in the financial market over which William Oxford has no influence;

  • single newspapers and magazines;

  • audio and video recordings and computer software if the seal has been broken;

  • hygienic products if the seal has been broken.

Exclusion is possible for services:

  • relating to accommodation, transport, catering, or leisure activities on a specific date or during a specific period;

  • whose performance has begun with the consumer’s explicit consent before the cooling-off period has expired;

  • relating to betting and lotteries.

Article 9 – The Price

  1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for changes resulting from modifications in VAT rates.

  2. In deviation from paragraph 1, William Oxford may offer products or services whose prices are subject to fluctuations in the financial market over which William Oxford has no influence, at variable prices. The offer will state that the listed prices are target prices.

  3. Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.

  4. Price increases from 3 months after the conclusion of the contract are only permitted if this has been agreed upon and:

    • they are the result of statutory regulations or provisions; or

    • the consumer has the right to terminate the contract as of the day on which the price increase takes effect.

  5. The place of delivery, in accordance with Article 5 paragraph 1 of the Dutch VAT Act 1968, is the country where the transport commences. Delivery takes place outside the EU. Upon import, postal or courier services will collect import VAT and/or customs clearance charges from the recipient. William Oxford therefore does not charge VAT.

  6. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the event of printing and typographical errors, William Oxford is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

  1. William Oxford guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and existing legal provisions and/or government regulations on the date of the conclusion of the contract. If agreed, William Oxford also guarantees that the product is suitable for uses other than normal use.

  2. Any guarantee provided by William Oxford, the manufacturer, or the importer does not affect the statutory rights and claims the consumer may assert under the contract.

  3. Any defects or incorrectly delivered products must be reported in writing within 14 days of delivery. Products must be returned in their original packaging and condition.

  4. The warranty period provided by William Oxford corresponds with the manufacturer’s warranty period. William Oxford is never responsible for the ultimate suitability of products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

  5. The warranty becomes void if:

    • the consumer has repaired and/or altered the products themselves or had them repaired and/or altered by third parties;

    • the products have been exposed to abnormal conditions, handled carelessly, or used contrary to the instructions provided;

    • the defect is wholly or partly the result of regulations imposed by the government regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution

  1. William Oxford will exercise the utmost care when receiving orders and executing product deliveries.

  2. The place of delivery is the address provided by the consumer to William Oxford.

  3. Orders will be executed as soon as possible but no later than 30 days, unless a longer delivery period has been agreed. If delivery is delayed or an order cannot be executed (in part), the consumer will be informed within 30 days. In such cases, the consumer is entitled to dissolve the contract free of charge and is entitled to a refund within 14 days.

  4. If delivery of an ordered product proves impossible, William Oxford will make every effort to provide a replacement item. When a replacement item is delivered, it will be clearly communicated. Return costs for replacements are at the expense of William Oxford.

  5. The risk of damage and/or loss of products rests with William Oxford until the moment of delivery to the consumer or their designated representative, unless expressly agreed otherwise.

Article 12 – Continuous Transactions: Duration, Termination, and Renewal

Termination

  1. The consumer may terminate a contract for an indefinite period, which involves the regular delivery of products or services, at any time with a notice period of no more than one month.

  2. The consumer may terminate a fixed-term contract, which involves the regular delivery of products or services, at the end of the fixed term with a notice period of no more than one month.

  3. The consumer may always terminate the contracts referred to in paragraphs 1 and 2:

    • at any time and not limited to a specific date or period;

    • in the same way as the contract was concluded;

    • with the same notice period as William Oxford has stipulated for itself.

Renewal
4. A fixed-term contract may not be tacitly extended or renewed, except:

  • subscriptions to daily, news, and weekly newspapers and magazines, which may be tacitly renewed for a maximum of three months, provided the consumer may terminate with a notice period of one month;

  • fixed-term contracts that are tacitly renewed for an indefinite period, in which case the consumer may terminate at any time with a notice period of no more than one month (or three months if delivery occurs less than once per month).

  1. Trial or introductory subscriptions end automatically at the end of the agreed trial period.

Duration
6. If a contract lasts for more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

  1. Unless otherwise agreed, amounts due by the consumer must be paid within 7 working days after the start of the cooling-off period (Article 6 paragraph 1). For services, this period starts after confirmation of the contract.

  2. The consumer must immediately report inaccuracies in payment data provided or stated.

  3. In case of non-payment, William Oxford has the right, subject to legal restrictions, to charge reasonable collection costs to the consumer.

Article 14 – Complaints Procedure

  1. Complaints about the execution of the contract must be submitted in writing to William Oxford, fully and clearly described, within 7 days after the consumer has discovered the defects.

  2. Complaints submitted to William Oxford will receive a reply within 14 days of receipt. If a complaint requires a longer processing time, the consumer will receive an acknowledgment within 14 days with an indication of when they can expect a more detailed response.

  3. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

  4. A complaint does not suspend the consumer’s obligations, unless William Oxford indicates otherwise in writing.

  5. If a complaint is found to be valid, William Oxford will, at its discretion, replace or repair the products free of charge.

Article 15 – Disputes

Contracts between William Oxford and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.

Article 16 – CESOP

In connection with measures introduced from 2024 concerning the Dutch VAT Act 1968 (implementation of the Payment Services Directive) and the establishment of the Central Electronic System of Payment Information (CESOP), payment service providers may record transaction data in the European CESOP system.